Contacts
How to Reach Us
If you'd like to get in touch with the team at agoodsupport.org, the best way to do so is by email:
We read every message we receive and do our best to respond to all genuine enquiries.
What You Can Write About
You're welcome to contact us about anything related to our website and its content, including:
- Questions about our reviews, guides, or articles on PayID casinos and payment methods;
- Corrections — if you've spotted outdated information, a factual error, or a broken detail in one of our reviews, please let us know;
- Feedback — suggestions on how we can improve our content, topics you'd like us to cover, or your general experience using the site;
- Partnership requests — if you represent a casino brand, payment provider, or another business and would like to discuss cooperation, please include clear details about your proposal.
Response Time
We usually reply within a few business days. During busy periods it may take a little longer, but we aim to respond to all messages. If you haven't heard back after a week, feel free to send a polite follow-up to the same address.
Questions About Your Casino Account
Please note that agoodsupport.org is an independent review and information website. We are not a gambling operator, and we do not run, manage, or process anything on behalf of any casino.
This means we cannot help with:
- Deposits or withdrawals (including PayID payment issues);
- Bonuses, free spins, or wagering requirements;
- Account verification, login problems, or account closures;
- Complaints about a specific casino's service.
For any of these matters, please contact the customer support team of the casino in question directly — you will usually find a live chat or support email on their website.
Need Help With Gambling?
If gambling is starting to feel like a problem — for you or someone you care about — free, confidential support is available across Australia.
Gambling Help Online is the national gambling support service for Australians. They offer free 24/7 counselling, live chat, and self-help resources.
- Phone: 1800 858 858 (free, 24/7)
- Website: www.gamblinghelponline.org.au
You can also register with BetStop, the Australian Government's National Self-Exclusion Register, at www.betstop.gov.au, to block yourself from all licensed online and phone wagering services in Australia.